Privacy Policy
Welcome to our website. We invite you to read and understand the terms of our privacy policy before providing us with your personal data.
For the correct interpretation of the Privacy Policy and Legal Notice, the following definitions will apply:
Gueldera Apartments: INNOVA GESTION HOTELERA, S.L
Website: refers to www.gueldera-apartments.com
Privacy and rights respected on our website
Our company is characterized by respecting and carefully handling the personal data of our users/clients. As a user, you should know that your rights are guaranteed.
Our principles regarding your privacy are as follows:
- We do not request personal information unless it is necessary to provide you with our services.
- We do not share personal information of our users with anyone, except to comply with the law or with their express authorization.
- We do not use your personal data for purposes other than those stated in this privacy policy.
Notice about our Privacy Policy: it may change due to legislative or self-regulation requirements, so we advise you as a user to visit and review it periodically. It will apply in case users decide to fill out any contact form where personal data is collected.
Legal regulations applied to this website
Gueldera Apartments has adapted this website in accordance with the requirements of the Organic Law on Protection of Personal Data (LOPD) and other applicable regulations, with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals (GDPR), as well as Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE).
Data controller of your personal information
- Controller Identity: INNOVA GESTION HOTELERA, S.L
- Trade name: Gueldera Apartments
- Tax ID: B13644935
- Address: Calle Gueldera, nº15
- Email: info@gueldera-apartments.com
- Business activity: Hospitality
- Company name: Innova Gestion Hotelera
- Tax domicile: Calle Gueldera, nº15
- Country of activity: Spain
For the purposes provided in the General Data Protection Regulation 2016/679 of April 27, 2016, the personal data you provide through the website forms will receive the processing of “web” data. To process user data, we apply all the technical and organizational security measures required by current legislation.
Principles applied to your personal information
When handling your personal data, we will apply the principles contained in Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, regarding the protection of individuals, which are:
- Principle of lawfulness, fairness, and transparency.
- Principle of data minimization.
- Principle of storage limitation.
- Principle of integrity and confidentiality.
How we obtain your personal data on our website
The personal data we process on our website comes from:
- Contact form
- Newsletter form
Rights
The data subject can exercise the following rights:
- Right to Access your personal data and obtain information on whether we are processing personal data concerning you.
- Right to Rectification of inaccurate data, or, where appropriate, request their Deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
- Right to Restrict Processing of your data, in which case we will only retain them for the exercise or defense of claims.
- Right to Object to the processing of your data, under certain circumstances and based on reasons related to your particular situation.
- Right to Data Portability.
- Right to Withdraw Consent, without affecting the lawfulness of processing based on prior consent.
- Right to effective judicial protection and the right to lodge a complaint with a Supervisory Authority.
Purpose of processing
When a user connects with our website, for example, to send an email to the owner, make a booking, or request a service, they provide personal information for which Gueldera Apartments is responsible. This may include personal data such as IP address, physical address, name, email address, phone number, and other information. By providing this information, the user consents to its collection, use, management, and storage by our website, as described in the Legal Notice and this Privacy Policy.
On our website, we have a data collection system used to process the information provided by interested parties for the following purpose:
- Contact form: We request the following personal data: name, email, subject, and message. We use this data to respond to user requests, answer questions, complaints, comments, or other inquiries related to the information on the website, the services provided, data protection issues, legal texts, or any other query not subject to contractual conditions.
Other purposes for which we process your data are:
- To ensure compliance with terms of use and applicable law. This may include developing tools and algorithms to help our website guarantee the confidentiality of personal data collected.
- To support and improve the services offered on our website.
- To collect non-identifying data obtained through cookies, described in our Cookies Policy.
- To manage social networks. Gueldera Apartments may be present on social networks. The processing of data from people who follow our official social media pages will be governed by this section, as well as by the terms of use, privacy policies, and access regulations of each social network, accepted in advance by the user. We will process the data for the purpose of correctly managing our presence on social media, informing about Gueldera Apartments activities or services, and any other purpose allowed by social network regulations. We will not use follower profiles to send individual advertising.
According to Regulation (EU) 2016/679, Gueldera Apartments, located at C. Gueldera, 15, 35510 Puerto del Carmen, Lanzarote, will be responsible for processing user data. Gueldera Apartments does not sell, rent, or transfer personal data that could identify the user to third parties, nor will it in the future, without prior consent. However, collaborations with other professionals may take place, in which case users will be informed of the collaborator’s identity and purpose of collaboration, requiring user consent under strict security measures.
Lawful basis for processing your data
The legal basis for processing your data is consent. Therefore, contacting us or making comments on our website requires acceptance of this privacy policy.
Our services are offered based on the consent requested, as well as under the terms and conditions outlined in our Contracting Policy.
The use of your data is legitimized under European and Spanish data protection laws based on the following grounds:
- You have given your consent (a consent form is presented for specific purposes, which you can revoke at any time);
- Processing is necessary for the management and maintenance of a contract signed with you;
- Processing is necessary to comply with our legal obligations;
- We use your data for legitimate interests, provided our reasons outweigh possible risks to your rights;
- Other legal bases may apply, which will be communicated as soon as identified.
Data category
- Identification data: name and email address.
- Data retention criteria: data will be kept as long as deletion is not requested by the data subject.
Recipients of your data
To provide services strictly necessary for business operations, Gueldera Apartments shares data with the following providers under their corresponding privacy conditions:
- Google Analytics: a web analytics service provided by Google, Inc., a Delaware company with its main office at 1600 Amphitheatre Parkway, Mountain View, California, CA 94043, USA. Google Analytics uses “cookies” to help www.gueldera-apartments.com analyze website usage. Information generated by cookies (including your IP address) will be transmitted and stored by Google on servers in the USA.
- Pagetoday: a website management tool used to manage our site, with offices at Calle Velázquez 2, Local 5, 35240, Ingenio (Las Palmas).
Browsing data
When you browse our website, non-identifying data may be collected, such as IP addresses, approximate geographic location, usage logs, and other data not used for user identification. These may also include browsing habits through third-party services. This website uses the following third-party analysis services:
- Google Analytics
We use this information to analyze trends, administer the site, track user movement around the site, and gather demographic information about our user base as a whole.
Data secrecy and security. Data accuracy and veracity
Gueldera Apartments undertakes to use and process user data, including personal data, with respect for confidentiality and in accordance with its intended purpose. We also commit to safeguard the data and apply all measures to prevent alteration, loss, unauthorized processing, or access (such as the HTTPS protocols we use), in compliance with current data protection laws. However, Gueldera Apartments cannot guarantee absolute invulnerability of the Internet, nor prevent fraudulent access by third parties. As a user, you are responsible for the accuracy and truthfulness of the data you provide, releasing Gueldera Apartments from liability. Users guarantee and are accountable for the accuracy, validity, and authenticity of personal data provided, and commit to keeping them updated. Users agree to provide complete and correct information in the contact form on our website.
Acceptance and consent
The user declares to have been informed of the personal data protection terms, accepting and consenting to their processing by Gueldera Apartments in the manner and for the purposes stated in this privacy policy.
Privacy policy modifications
Gueldera Apartments reserves the right to modify this privacy policy to adapt to legislative or jurisprudential updates, as well as industry practices. In such cases, changes will be announced on this page in advance of their implementation.
Informative / commercial emails
In accordance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), Gueldera Apartments does not engage in SPAM practices, and therefore does not send commercial emails that have not been requested or authorized by the user. On our website form, the user has the option to expressly consent to receive our newsletter, independently of other requested commercial information. Gueldera Apartments is committed not to send commercial communications without due authorization and identification.
Questions about the privacy policy or your rights
If you have any question, inquiry, or doubt about the management of personal data you have provided, you can contact us through the following phone or email:
- Tel: +34 639 23 21 90
- Email: info@gueldera-apartments.com
Legal Notice
Welcome to this space. As a user, it is important that you know these terms before continuing to browse.
Gueldera Apartments, as the owner of this website, is committed to processing user and client information with full guarantees and complying with national and European requirements that regulate the collection and use of personal data.
This website therefore strictly complies with the Organic Law on Protection of Personal Data (LOPD), with Regulation (EU) 2016/279 of the European Parliament and of the Council of April 27, 2016 (GDPR), and with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE).
Controller details
- Controller Identity: INNOVA GESTION HOTELERA, S.L
Trade name: Gueldera Apartments
Tax ID: B13644935
Address: Calle Gueldera, nº15
Email: info@gueldera-apartments.com
Business activity: Hospitality
Company name: Innova Gestion Hotelera
Tax domicile: Calle Gueldera, nº15
Country of activity: Spain
General conditions of use
These General Conditions regulate the use (including access) of the web pages of Gueldera Apartments, including content and services available. Any person accessing our website (“user”) accepts to be bound by the current General Conditions. User means the person who accesses, browses, uses, or participates in services and activities carried out on the website.
Personal data we collect and how we do it
The terms regarding privacy and data protection are set forth in our Privacy Policy.
User obligations and commitments
The user is informed and accepts that access to this website does not establish a commercial relationship with Gueldera Apartments. The user undertakes to use the website, its services, and content without contravening current legislation, good faith, generally accepted uses, and public order. Likewise, it is forbidden to use the website for illegal or harmful purposes against Gueldera Apartments or third parties, or that could damage or prevent the normal functioning of the website.
Regarding content (information, texts, graphics, sound and/or image files, photographs, designs, etc.), it is prohibited:
- Their reproduction, distribution, or modification, unless authorized by their legitimate owners or legally permitted.
- Any violation of company rights or those of legitimate owners over them.
- Their use for commercial or advertising purposes, except those strictly permitted.
- Any attempt to obtain website content by means other than those provided to users or those commonly used on the Internet, provided they do not cause damage to Gueldera Apartments’ website.
In using our website, the user agrees not to engage in any conduct that may damage the image, interests, and rights of Gueldera Apartments or third parties, or that may damage, disable, or overload our website, or in any way hinder its normal use.
However, the user should be aware that Internet security systems are not entirely reliable, and therefore Gueldera Apartments cannot guarantee the absence of malware or other elements that may cause alterations in the user’s computer systems, documents, or files, despite taking all necessary and appropriate security measures to prevent such harmful elements.
Security measures
The personal data provided by the user to Gueldera Apartments may be stored in databases owned exclusively by Gueldera Apartments, which assumes all technical, organizational, and security measures to ensure confidentiality, integrity, and quality of the information contained therein, in accordance with current data protection regulations.
